FAQ

Support

Frequently Asked Questions?

SPELL SMS is a leading Bulk SMS service provider in Nepal. Our reputation is built on technical expertise, industry experience, quality support and service reliability.

We Provide: Best support/ 100% Data Secure/ Best Pricing/ Multi platform

Bulk SMS
Bulk MMS
SMS Gateway API
SMS Voting
SMS Shortcodes
Voice SMS

StartUp
Developer
Education Sector
Corporate
Organizator

You can see your Contact Management after panel login. You can manage by group-wise or individual.

Single and Bulk Messaging, Grouping Functionality, Low cost Per Message, Fee Zero up front cost Fast Delivery.

You can check the reason in reports & in case of any error code, you can connect with our support team.
Call Us: +977-015910781

You can make a payment by using a QR Code, Bank Transfer and through Fund transfer Gateway(Khalti Payment, Esewa payment, Connect IPS, Cheque deposit)..

You should try and limit the number of destination addresses to approximately 10000 for good performance but there is no limit.

1. For 1 SMS non-Unicode(English) SMS= 160 Characters and for more than 1 SMS.
   i.e. N SMS = N × 153 Characters (in non-Unicode/English)2. For 1 SMS Unicode(Nepali) = 70 Characters and for more than 1 SMS.
   i.e. N SMS = N × 67 Characters (in Unicode)

You can see your sender id after panel login, in Messaging Sector. You can request new sender id for approval (Condition apply*)

You can retrieve your password by visiting our website’s Forget password option. It’s available in Login page.

Short codes are five-digit numbers that are easy to remember, such as 95001. Short Codes are of following two types,

  1. Dedicated Short Codes
    Dedicated Short Codes are provided exclusively to a single organization or a business house.
  2. Shared Short Codes
    Shared Short Codes are used by multiple organizations at the same time to run different campaigns.

Advantage: It’s a versatile and simple method of sending and receiving SMS text messages to and from customers. Customers can send text messages by typing the appropriate keyword and addressing them to the business’s 5 digit SMS short code.
Short codes are often used for value-added services such as charitable donations, telephone services, ringtone ordering, and voting.